bkkbd Privacy Policy

1. Information We Collect

bkkbd collects personal data that is necessary to provide, operate, and improve the platform and its services. We collect information in three principal ways: directly from you when you register or use the platform, automatically through your use of the platform, and from trusted third-party service providers where necessary for verification or payment processing.

1.1 Information You Provide Directly

When you register an account, transact, or contact our support team, you provide us with the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender (where provided voluntarily), and photographic identity documentation (National Identity Card, passport, or driving licence) submitted during KYC verification.
• Contact Data: Email address, mobile phone number, and residential address in Bangladesh (Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, or other regions).
• Financial Data: Mobile financial service account details (bKash, Nagad, Rocket, Upay), bank account information, and card details (Visa, Mastercard) used for deposits and withdrawals. Full payment credentials are processed by our payment service providers and are not stored on bkkbd servers in unencrypted form.
• Account Credentials: Username and encrypted password. bkkbd stores passwords using industry-standard one-way hashing algorithms; plain-text passwords are never stored or transmitted.
• Support Communications: Any information you voluntarily provide in live chat transcripts, email correspondence, or feedback submissions to the bkkbd support team.

1.2 Information Collected Automatically

When you access or use the bkkbd platform, certain technical and behavioural data is collected automatically through server logs, cookies, and analytics tools:

• Device & Technical Data: IP address, device type and operating system, browser type and version, screen resolution, and language settings.
• Usage Data: Pages and game lobbies visited, games played, bet amounts and outcomes (as recorded in our system logs), session duration, navigation paths, and feature interactions.
• Location Data: General geographic location inferred from IP address (country and city level). We do not collect precise GPS coordinates unless you explicitly grant permission through a mobile application.
• Transaction Logs: A complete record of all deposit, withdrawal, wager, and bonus transactions associated with your account, timestamped in Bangladesh Standard Time (BST, UTC+6).

1.3 Information from Third Parties

In certain circumstances bkkbd receives personal data about you from trusted third-party sources, including identity verification and KYC service providers, payment processing partners, and fraud detection services. This data is used solely for the purpose for which it was received and is handled in accordance with this Privacy Policy.

2. How We Use Your Data

bkkbd processes personal data only for the specific, legitimate purposes described in this section. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected without first obtaining your explicit consent.

Where bkkbd relies on your consent as the legal basis for processing — in particular for marketing communications and non-essential cookies — you may withdraw that consent at any time by contacting [email protected] or by adjusting your account notification preferences. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

3. Data Sharing & Third Parties

bkkbd does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

3.1 Service Providers and Data Processors

bkkbd engages trusted third-party companies to perform specific operational functions on our behalf. These companies act as data processors and are contractually bound to handle your data only in accordance with our documented instructions and this Privacy Policy. Categories of service providers include:

• Payment Processing Partners: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and international card networks (Visa, Mastercard) for processing financial transactions.
• Identity Verification Providers: Third-party KYC platforms that assist in verifying the identity and age of players during account registration and prior to significant withdrawals.
• Game Content Providers: Studios and platform providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, who may receive session identifiers and gameplay event data for the purposes of operating their games and resolving disputes about game outcomes.
• Cloud Infrastructure Providers: Secure cloud hosting and data storage services that provide the physical infrastructure on which bkkbd servers operate.
• Fraud and Security Services: Providers of anti-fraud, device fingerprinting, and cybersecurity tools that help protect the platform and its players from malicious activity.

3.2 Legal and Regulatory Disclosures

bkkbd may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies when required to do so by applicable law, a valid court order, or an official regulatory direction. We will notify affected players of such disclosures to the extent permitted by law.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of bkkbd's assets, personal data held by the platform may be transferred to the acquiring entity as part of that transaction. Players will be notified via email and a prominent notice on bkkbd.net no less than 30 days before any such transfer takes effect, and will be offered the option to close their account and request deletion of their data prior to the transfer.

4. Cookies & Tracking Technologies

bkkbd uses cookies and similar tracking technologies (including local storage, session storage, and pixel tags) to operate the platform, maintain your session state, and understand how players use the site so we can continue improving it.

4.1 Types of Cookies Used

4.2 Managing Your Cookie Preferences

Strictly necessary cookies are required for platform operation and cannot be disabled. All other cookie categories are optional. You may adjust your browser settings to block or delete cookies at any time. Please note that disabling functional cookies may affect your experience, such as requiring you to re-enter preferences on each visit. To opt out of marketing cookies specifically, contact [email protected] with the subject line "Cookie Opt-Out".

5. Data Security Measures

bkkbd applies a layered approach to data security, combining technical, organisational, and procedural controls to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure.

The principal security measures in place include:

• 256-bit SSL/TLS Encryption: All data in transit between your browser or mobile device and bkkbd servers is encrypted using TLS 1.2 or higher. Our SSL certificate is maintained and renewed continuously.
• Encryption at Rest: Sensitive data fields — including identity documents, payment identifiers, and KYC records — are encrypted at rest using AES-256 encryption on our database servers.
• Password Hashing: Passwords are stored exclusively as salted cryptographic hashes using a modern, collision-resistant algorithm. No plain-text password is ever written to storage.
• Role-Based Access Control: Access to player data within bkkbd's internal systems is governed by role-based permissions. Staff members can only access the categories of data required for their specific job functions, and all access is logged.
• Two-Factor Authentication (2FA): 2FA is available for player accounts and is mandatory for all bkkbd administrative accounts.
• Regular Security Audits: The bkkbd platform undergoes periodic penetration testing and security audits conducted by independent security professionals to identify and remediate vulnerabilities before they can be exploited.
• Incident Response Plan: bkkbd maintains a documented data breach incident response plan. In the event of a confirmed breach affecting player data, we will notify affected players via their registered email address within 72 hours of becoming aware of the incident, describing the nature of the breach and the steps being taken to address it.

6. Data Retention Policy

bkkbd retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, accounting, or reporting obligations. The table below summarises the principal retention periods applied by bkkbd:

Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Where anonymised data is retained for analytics purposes, it no longer constitutes personal data under any applicable data protection standard and may be kept indefinitely.

7. Your Privacy Rights

As a player using the bkkbd platform, you have the following rights in relation to your personal data. bkkbd is committed to honouring these rights promptly and without undue burden to you.

7.1 Right of Access

You may request a copy of all personal data bkkbd holds about you, along with information about the purposes for which it is processed, the categories involved, and the third parties to whom it has been disclosed. Requests will be fulfilled within 14 calendar days of receipt via a secure, password-protected file delivered to your registered email address.

7.2 Right to Rectification

If any personal data bkkbd holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For standard account details such as your email address or phone number, corrections can be made directly within your account settings. For identity documents and legal name changes, please contact [email protected] with supporting documentation.

7.3 Right to Erasure

You may request that bkkbd delete your personal data where: (a) the data is no longer necessary for the purposes for which it was collected; (b) you withdraw consent and there is no other legal basis for processing; or (c) the data has been processed unlawfully. Erasure requests will be evaluated individually against our legal retention obligations. Data that must be retained to comply with financial record-keeping laws or active KYC obligations cannot be erased until the applicable retention period expires.

7.4 Right to Restrict Processing

You may request that bkkbd restrict the processing of your data — for example, where you contest the accuracy of the data and we are verifying it, or where processing is unlawful but you prefer restriction over deletion. During a restriction period, bkkbd will continue to store your data but will not process it for any other purpose without your consent.

7.5 Right to Object to Marketing

You have an absolute right to object to the processing of your personal data for direct marketing purposes, including profiling for marketing. If you object, bkkbd will cease processing your data for marketing immediately. You may exercise this right at any time by emailing [email protected] with the subject line "Marketing Opt-Out" or by updating your notification preferences in your account settings.

7.6 Right to Data Portability

Where bkkbd processes your data on the basis of your consent or contractual necessity, and the processing is carried out by automated means, you may request a copy of your data in a commonly used, machine-readable format (such as CSV or JSON). This right covers data you have provided directly, such as account registration details and transaction history.

To exercise any of the rights described in this section, please contact bkkbd's data support team at [email protected] with the subject line "Privacy Rights Request". Please include your registered email address and a description of the right you wish to exercise. We will verify your identity before processing the request and will respond within 14 calendar days. Complex requests may require up to 30 days; we will notify you if an extension is necessary.

8. Contact & Data Enquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or bkkbd's data practices, or if you wish to exercise any of your privacy rights, please contact us using the details below. We treat all privacy enquiries with the utmost seriousness and will respond promptly.

• Email: [email protected] (subject line: "Privacy Enquiry")
• Support Hours: 24 hours a day, 7 days a week, including Bangladeshi public holidays — Bangladesh Standard Time (BST, UTC+6)
• Live Chat: Available at bkkbd.net during all support hours
• Expected Response Time: Email privacy enquiries are acknowledged within 24 hours and substantively resolved within 14 calendar days

bkkbd takes all privacy complaints seriously. If you are not satisfied with the resolution of your complaint after contacting us, you retain the right to raise the matter with the relevant data protection or consumer protection authority in Bangladesh.